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• Svicloud UK Return & Warranty Policy

• 1. Returns & Exchange Policy (Change of Mind) All sales are final. We do not accept returns, refunds, or exchanges for change of mind, buyer’s remorse, or mistaken purchases once an order has been processed or dispatched. Please review product specifications carefully to ensure compatibility with your setup before placing an order.

• 2. 1-Year Limited Manufacturer Warranty All genuine Svicloud devices purchased through Svicloud UK are backed by a 1-year limited manufacturer warranty starting from the date of delivery. This warranty strictly covers hardware defects and factory faults arising under normal operating conditions.
  
  What is Covered:

• Internal hardware failures (e.g., power failures, mainboard defects, built-in Wi-Fi module faults).

• Units that are Dead on Arrival (DOA) upon initial unboxing.
  
  
  What is NOT Covered:

• Physical damage, drops, cracks, exposure to liquids, or environmental wear.

• Damage caused by electrical power surges, improper voltage, or non-certified third-party power adapters.

• Faults resulting from unauthorized repairs, tampering, rooting, or custom firmware modifications.

• Third-party software performance, application content availability, or user internet/network connectivity issues.

• Normal wear and tear or cosmetic damage to outer casing and accessories (remote controls, cables).
   

• 3. Warranty Claim Process If your hardware exhibits a manufacturing fault within the 1-year period, follow these steps to request service:

• Submit a Request: Contact our UK customer support team with your original order number, proof of purchase, and a detailed description of the fault.

• Provide Verification: Attach clear photos or a short video demonstrating the hardware issue to assist our technical team with preliminary troubleshooting.

• Return Authorization: If technical support cannot resolve the issue remotely, you will receive a Return Merchandise Authorization (RMA) with return address instructions.
   

• 4. Return Shipping & Resolution

• Shipping Responsibilities: The customer is responsible for safely packaging and shipping the defective unit back to our UK service center. Shipping costs are non-refundable unless the device is verified as Dead on Arrival (DOA) within 7 days of initial delivery.

• Inspection & Processing: Returned items undergo technical testing within 3–5 business days of arrival.

• Remedy: If a manufacturing defect is confirmed, Svicloud UK will repair or replace the unit with an equivalent model at no extra cost and return it via standard delivery.